Start with what you can see.
Tell us what prompted the enquiry, the size of the area and when it can be accessed. Cleaning and disinfection are different tasks, so the scope needs to be explicit.
Understand the proposed approach.
Request the proposed product information, suitable surfaces, preparation requirements and re-entry guidance before approving the work.
Ask what happens afterwards.
Confirm what has been treated and what routine cleaning remains necessary. Availability and suitability will be confirmed by the appointed service provider.
Confirm the appointed provider, proposed method, price, household precautions, access needs and any warranty in writing. Availability and treatment suitability are assessed for your property.
A few useful questions
Can I enquire about disinfection enquiries outside Klang Valley?+
Our priority enquiry areas are Klang Valley, Kuala Lumpur, Selangor, Klang, Seremban, Penang, Negeri Sembilan, Melaka and Johor. Enquiries elsewhere in Malaysia are welcome; provider coverage and scheduling are confirmed before an appointment is agreed.
Can you quote without seeing the property?+
Price depends on the pest, property size, extent of activity, access and treatment plan. Request an itemised quotation that explains the initial visit, any follow-up and applicable terms. We do not publish a one-price-fits-all estimate.
What if I have children or pets?+
That depends on the proposed treatment. Tell the appointed operator about children, pets, pregnancy or other household considerations. Ask for preparation and re-entry instructions for the specific products and areas involved.
